Technical Support Outsourcing

A Local Team with a Global Focus

 
 

Delivering Value

PerfectQue dedicated resource model is designed to build teams who understand an organizations core values, its products and its dedication to deliver value to its clients. Whether its Level 1, Level 2 or Level 3 Support team member that you are looking for, PerfectQue recruiting team fill find the exact fit for your organization based on the job description that you provice.

  • Building teams that have acquired product knowledge beyond what is required
  • Continuous Education and Cross Training
  • Effective Communication Skills Training

Key Differentiator

Resolving Customer Support Ticket via Phone, Email, or Chat is just one side of Technical Support Outsourcing at PerfectQue. The other side of Technical Support is to relate valuable information to Customer Success Managers, Product and Development Teams.
At PerfectQue, Technical Support role is not limited to delivering customer experience and resolving tickets but also includes:

  • Providing Feedback to Product Department
  • Creating Documentation for Clients
  • Being Pro-active and sharing Bug Solutions with Other Clients
  • Communicating Feature requests to Customer Success and Product Team
  • Sharing Growth Opportunities with Customer Success

Cost Savings

Organizations want to save costs when outsourcing to companies in Philippines and India. Our office in Europe delivers similar kind of savings to our clients.

 

Schedule an Information Sharing Session

Separate Paths – Same Goals

Let's Keep In Touch

We are always open to hear from you. For any questions or inquiries, please fill out the contact form and we will call you back as soon as possible.

  • 251 Consumers Rd, North York,
    ON M2J 1R3, Canada

  • 1-855-561-4190