Customer Support - Collaborative Onboarding

A Local Team with a Global Focus

 
 

PerfectQue has mastered the process of on-boarding Remote Teams and launching successful customer support and back office projects. Understanding business practices, knowledge transfer, and ability to communicate in the same time zone are critical for a successful project launch. For further information on knowledge transfer refer to our Knowledge Transfer blog.

Our objective is to keep the customer Journey and the Onboarding process simple, open and flexible. PerfectQue needs a minimum of 4-8 weeks to build a remote team to ensure that Quality, Commitment and Excellence is delivered at every touch point.

Customer Requirement Gathering


  • On-line Meeting/In-Person Meeting
  • Completing 2 Page Requirement Gathering Document

Team Onboarding


  • Gathering of Knowledge Transfer Artifacts
  • PerfectQue Team Selection and Self Training 2 weeks
  • Collaborative Training Session for 2 weeks
  • Completion of PerfectQue Technical Setup Document

Go-Live


  • Evaluating Team Readiness
  • Technical Setup Test
  • Schedule Finalization
Customer Success

Schedule an Information Sharing Session

Separate Paths – Same Goals

Let's Keep In Touch

We are always open to hear from you. For any questions or inquiries, please fill out the contact form and we will call you back as soon as possible.

  • 251 Consumers Rd, North York,
    ON M2J 1R3, Canada

  • 1-855-561-4190