Customer Support for SaaS Companies

A Local Team with a Global Focus

 
 

Delivering Value

Customers Success is a critical component of an organization. Guiding users from the time they first interact with your website and all the way to product adoption requires a seamless process. During these stages of initial contact, nurturing, on-boarding, product adoption and usage; customer support plays a critical role in delivering value to customers.

PerfectQue Collaborative on-boarding and Seamless integration has enabled companies like FlipGive and Guestlogix to launch successful support projects.

Key Differentiator

We are a Husband and Wife team based in Toronto who understand that customer support outsourcing is not an easy decision. At PerfectQue, we work closely with your team and build a trusting relationship while delivering value and creating a team that is integrated into your People, Process, and Products.

We believe that customer support role is not limited to delivering customer experience and resolving tickets but it also includes:

  • Providing Feedback to Product Department
  • Helping improve Customer Support FAQ and Help Docs
  • Communicating Product Feedback to Product Teams
  • Communicating Feature requests to Customer Success and Product Team

Cost Savings

At PerfectQue, we own the office in Europe 100% with no third parties or partners. Therefore, we are able to compete with outsourcing companies in Philippines and India. We compete on delivering value and in that process deliver Cost Savings to our clients.

 

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Separate Paths – Same Goals

Let's Keep In Touch

We are always open to hear from you. For any questions or inquiries, please fill out the contact form and we will call you back as soon as possible.

  • 251 Consumers Rd, North York,
    ON M2J 1R3, Canada

  • 1-855-561-4190