Customer Support Outsourcing

Like Everyone else, for us the last two weeks were very interesting as we along with thousands of businesses had to make tough decisions and move our team to work remotely. The interesting part is that we are a Husband and Wife team based in Toronto with a team in Europe which is our responsibility

The Good The Bad and the Ugly of COVID-19

Its critical that an Outsourcing project plan is created either by you or the Outsourcing company to ensure a smooth launch.

Over the years I have spoken to quite a large number of companies and individuals about finding the right outsourcing partner and each one has a story to tell. You will hear the Good, the Bad, and the Ugly. The purpose of this article is to provide you with some key pointers so when you