Customer Support Outsourcing

Managing a Remote Team We are a Husband and Wife team who have been managing a Remote of 200+ team members in Central Europe and Asia for almost ten years. Let’s look at some of the challenges you companies face when managing a remote team. This article highlights some of the challenges an organization might

Making Decisions When Working Remotely Like Everyone else, for us the last two weeks were very interesting as we along with thousands of businesses had to make tough decisions and move our team to work remotely. The interesting part is that we are a Husband and Wife team based in Toronto with a team in

The Good The Bad and the Ugly of COVID-19

Its critical that an Outsourcing project plan is created either by you or the Outsourcing company to ensure a smooth launch.

Over the years I have spoken to quite a large number of companies and individuals about finding the right outsourcing partner and each one has a story to tell. You will hear the Good, the Bad, and the Ugly. The purpose of this article is to provide you with some key pointers so when you