Companies have been outsourcing to Philippines and India for such a long time that no one had thought of data security when it comes to remote teams working from home. Most of the companies when outsourcing customer support or BPO projects focused their questions around data security at an outsourced support center level.
With Covid-19 the need to move the remote teams to work from home raise the necessary questions regarding data security.
If you search on Google there are thousands of articles that are published by companies and individuals regarding data security when working from home. Some of the points mentioned in these articles include:
This is an absolute must when you have remote teams connecting to your systems from home. In addition to VPN, organizations can implement Duo security to further secure data access.
Organizations can provide support/documentation and help remote teams working from home on how to configure these devices and not use Wi-Fi connection when connecting to company’s network.
Work from home policies and procedures should be put in place in order to ensure that data security is maintained when working from home.
Organizational password audit should be conducted and policies and procedure in regards to password strength and change should be implemented.
When hiring team members training on data sensitivity and data security should be part of the on-boarding process. A refresher course should be provided to employees regarding data security when these employees work from home.
The software used by employees when working from home should be updated on regular intervals with all the data security patches being UpToDate.
When Outsourcing customer support or BPO project to low cost countries these are additional factors that companies should consider when outsourcing to companies in Philippines or India or any other part of the world.
Internal organizational policies and procedures are good to have but its also critical to see what local laws are present and how these can be enforced in case of data theft. In Central Europe most of countries follow GDPR laws and have implemented policies and procedures to support GDPR requirements.
When individuals are working from home policies and procedures should be in place which protect the organization and its data from theft. As you encounter challenges and find solutions policies and procedures should be constantly updated. For example, employee confidentiality agreements should be revised to include data access from home.
In countries where the cost of software is high it is a common practice to resort to pirated software and to introduce hacks which can weaken the hardware/software security. Therefore, its important to check with the Outsourcing partners that the software used by employees is licensed.
Background checks and security certificates are another layer of security that organizations can implement to ensure that individuals working from home are not a security risk.
The factors listed above will put you on the right path and as you expand your remote team additional measures can be implemented. Once, you have addressed your data security factors, you also need to look at the performance criteria when remote teams are working from home as the delivery of Quality, Commitment, and Excellence should not suffer.
If you are searching for an outsourcing partner there please refer to the blog in this link http://perfectque.com/blog/2019/12/06/selecting-the-right-outsourcing-partner/