Outsourcing Project
Planning for Knowledge Transfer in an Outsourcing ...

Planning for Knowledge Transfer in Outsourcing Project is critical for the success of a remote team.

Outsourcing to Philippines
Outsourcing to Philippines

Remote work require companies to evaluate not only organizational infrastructure but also electrical and internet infrastructure at residential level.

Remote Customer Support Teams
Improving Food Delivery Customer Experience

This is not the time to penalize your team members on talk times and other stats as your customers and team members are under extreme pressure because of the global events. So its extremely import that while we are taking care of Customer Experience we don’t forget Employee Experience.

Customer Support Outsourcing
5 Customer Support Outsourcing Factors

What we have learned over the years is that lowest cost is Not Always the best solution. When outsourcing a customer support project your savings are always going to be in the 40-50% range.

Growth after COVID-19
Looking beyond COVID-19 – What can you do?

You have to think outside the box and see how you can create diversified income sources for yourself and your family. Using your network connections and referring projects for outsourcing can help you build a revenue stream.

Remote Team
Managing a Remote Team

Managing a Remote Team We are a Husband and Wife team who have been managing a Remote of 200+ team members in Central Europe and Asia for almost ten years. Let’s look at some of the challenges you companies face when managing a remote team. This article highlights some of the challenges an organization might