Like Everyone else, for us the last two weeks were very interesting as we along with thousands of businesses had to make tough decisions and move our team to work remotely.
The interesting part is that we are a Husband and Wife team based in Toronto with a team in Europe which is our responsibility as we don’t have any partners over there to make local decisions. We were already working remotely for the last four years and then we had to make them more remote.
The first though that came to our mind was how we can keep our team members safe and continue to deliver service to our clients without any interruption. Running a business remotely is a challenge but we have mastered this art over the years.
Go with Your Gut – Don’t Wait
Remote Teams – Delivering Redundancy
Like all other businesses we have to make decisions that impact our headcount as our clients move through these challenging times. Our goal is to continue to deliver Quality of Service to our clients and adjust our workforce accordingly.
To protect our employees and work within the legal framework of another country its critical that we stay abreast of the changes on the ground in Central Europe. Our legal team and accounting team kept us informed and provided us solutions which we implemented over night to enable our employees to work remotely.
Over the years I have built strong relationships with people in Central Europe where our office is located and believe me, they will come to help you if you have invested in those relationships.
In all this we were busy training a team to provide support to another SaaS company in Toronto. We went live this week and it was a wonderful feeling in all this Chaos.
There is always a Silver Lining
Like all other companies we expanded rapidly from a team of 10 to 100+ in less than four years. Yes, like all other plans I decided to build our own office with a capacity of 150+ people and guess what we all went Remote 😊
There is a Force Majeure Clause in the Contract 😊
This is my favourite as I monitor the costs very closely and have always been a conservative investor and take calculated risks so this cost cutting was not difficult. We immediately reduced our operational costs which we were incurring previously.
In the end its all about how you treat your people and support them during difficult times.