Selecting a Customer Support System requires time, effort, and a simple mathematical process.
Bringing remote teams back in the office require re-organizing office space with employee safety in mind.
On-boarding remote support team members requires project planning and execution in order to deliver employee experience.
If you have worked at an office together and now you are working from home because of COVID-19 then you are not a remote team.
The need to have policies and procedures in place and ensuring the implementation and compliance of these policies is key to data security when having remote teams work from home.
Planning for Knowledge Transfer in Outsourcing Project is critical for the success of a remote team.
Remote work require companies to evaluate not only organizational infrastructure but also electrical and internet infrastructure at residential level.
This is not the time to penalize your team members on talk times and other stats as your customers and team members are under extreme pressure because of the global events. So its extremely import that while we are taking care of Customer Experience we don’t forget Employee Experience.
What we have learned over the years is that lowest cost is Not Always the best solution. When outsourcing a customer support project your savings are always going to be in the 40-50% range.
You have to think outside the box and see how you can create diversified income sources for yourself and your family. Using your network connections and referring projects for outsourcing can help you build a revenue stream.