PerfectQue has mastered the process of on-boarding Remote Teams and launching successful customer support and back office projects.
PerfectQue specializes in building remote teams that are integrated into your People, Process, and Products.
Ensuring that Customer Onboarding process is meeting Customer Expectation and is focused on delivering First Time to Value
Anticipating Customer needs and enabling them to achieve Desired Business Results
Delivering First Time to Value practicing Proactive Customer Engagement to ensure a Successful Product Adoption is just the start of a successful customer journey
PerfectQue Customer Support team in Europe is helping American and Canadian companies in delivering Customer Support through phone, email, chat, and social channels such as Slack both in English and French language.
Just having technical skills in this competitive world of e-commerce and subscription model where the user has the power to cancel the contract any time requires Customer Success to be adopted as a company strategy. With PerfectQue technical teams are trained, educated and coached on the principles of Customer Success to deliver solutions that help users achieve their business goals.
This model is more suitable for organizations in the Technology space where the system, technologies and deliverables require an organization to be in total control. PerfectQue recruits dedicated resources such as Software Engineers, Data Scientists and other skilled resources based on the job description you share.
200+ Team Members in Europe and Asia
Experienced in Building Customer Support, Customer Success, Technical Support and Back Office Operation Teams.
Guaranteed Quantitative and Qualitative Savings based on Honesty and Trust
"After weeks of research, I was still conflicted with different messages from different companies who had previous experiences with outsourcing; the good, the bad and of course the ugly. Then, I met Saima and Asif. They not only made me feel comfortable with this new initiative but made me feel confident that the goal I was after was very much achievable. PerfectQue's focus on maintaining a transparent and honest channel to share feedback between our teams has allowed FlipGive to maintain our high standards of satisfaction to our customers. Saima and Asif's genuine attention and care for us, their client, as well as their own team, is what's helped us successfully launch our outsourcing project. Using data, numbers and most importantly care for their clients, PerfectQue has proven to be a great asset to our organization. I recommend meeting with both of them, you won't be disappointed."
It has and continues to be a pleasure working with Perfectque who have been providing a great and professional service in both the English and French languages.
We have been working with Perfectque for over a year and we have been extremely pleased with our partnership. We are a US-based company and had a need to provide French language support to our Canadian customers. We had used various solutions in the past including translation services, direct hires and even other partners on an as needed basis and these were not ideal. The experience with Perfectque has been easy, consistent and has blended very well into our existing operations. We have made their resources part of our team and we work regularly with Perfectque management to ensure consistent communications and performance levels are met. We have worked together on everything from scheduling to training and have always found them to be accommodating, helpful and partner-oriented. The language support has also been tested on several occasions and more than meets our expectations for accuracy, dialect and quality. The performance of other work functions has also met our expectations and I would not hesitate to recommend them for similar needs.
WnTD Partners is a Customer Success Training and Consulting company. They are Customer Success experts that create and execute on strategies that increase revenue, decrease customer churn and decrease the cost to serve. WnTD's customer-first approach focuses on the full customer journey cycle which enables their team to provide solutions that scale and are designed for long-term success. Their team of experienced Customer Success professionals also lend their expertise through comprehensive training and workshops. Whether your training needs are for Customer Success professionals just starting out their career or for seasoned leaders, WnTD's training modules address needs and topics designed for CS professionals and leaders at all levels.
We are always open to hear from you. For any questions or inquiries, please fill out the contact form and we will call you back as soon as possible.
251 Consumers Rd, North York,
ON M2J 1R3, Canada